1. Scope

These General Terms and Conditions (hereinafter referred to as GTC) apply exclusively to legal transactions between Familie Wiesner Gastronomie AG, Zürichstrasse 131, 8600 Dübendorf (hereinafter referred to as FWG) and the customer in the context of processing orders and, if offered, booking sushi cooking courses via www.miss-miu.ch or via the order website of the respective FWG restaurant (hereinafter referred to as online services). FWG provides these services exclusively on the basis of these GTC.

By completing the order, the customer confirms that they have read, understood and accepted the GTC without reservation.

FWG reserves the right to change these GTC at any time. The version published at www.miss-miu.ch at the time of the order is authoritative.

2. Availability and modification of online services

Although FWG endeavours to offer the highest possible availability of online services in line with the state of the art, it is not possible to guarantee this availability at all times. FWG is not liable for the availability of online services at all times.

FWG reserves the right to change, interrupt or discontinue the online services offered, either temporarily or permanently, with or without notice to the customer. FWG is not liable to the customer for any change, interruption or discontinuation of the online services.

3. Links

The websites of FWG restaurants may contain links to other external websites or external sources. FWG has no control over the availability or content of these websites or sources and therefore accepts no liabil

4. Orders

Customers can use the online services to order food and drinks for collection from the respective FWG restaurant or for delivery. The contract is deemed to have been validly concluded from the moment the customer completes the order on the respective order page.

The prices listed on the online service at the time of ordering apply. Prices are in Swiss francs, including VAT, plus delivery costs. Depending on the offer, payments can be made by credit card, TWINT or another payment method specified on the online service. The amount will be charged at the time of ordering.

Deliveries will only be made once a minimum order value, which depends on the respective delivery distance, has been reached. The minimum order value and delivery fee are based on the distance between the restaurant's location and the delivery address provided by the customer. The corresponding amounts are displayed to the customer in the online service.

At FWG's discretion, delivery can be made either by its own couriers or by delivery partners commissioned by it (e.g. Uber Eats, Just Eat).

Cancellations of orders by the customer are only permitted if they are made immediately by telephone to the respective branch and, in the case of deliveries, FWG can reach the courier or delivery partner in good time before the start of the delivery. If FWG is unable to reach the courier or delivery partner in good time, the delivery amount of the order will be charged.

The contract can only be fulfilled if the customer has previously entered truthful, current and complete information about themselves on the order form. The customer must report any errors in the entry to FWG immediately after placing the order. Personal information includes details of how the customer can be reached during delivery of the order.

The customer is obliged to be present at the time of delivery if they have selected the ‘delivery to the front door’ option. If this is not the case and the courier or delivery partner is unable to reach the customer using the information provided, the courier or delivery partner is entitled to deposit the delivery in the appropriate letterbox or take it back with them, if possible. The same applies if the customer does not pay for the delivery. FWG is not liable for any loss or damage that may result from this. If incorrect information is provided when placing an order (e.g. incorrect or incomplete delivery information or absence at the time of delivery), the delivery amount for the order will be charged.

A delayed delivery does not entitle the customer to cancel the order or demand a refund of the order price.

The resale of FWG products is prohibited.

The law prohibits the sale and free distribution of:

- Wine, beer and cider to young people under the age of 16

- Spirits, alcopops and tobacco products to young people under the age of 18

Any violation of the law will be punished with a fine.

By completing the order, the customer confirms that they are at least 16 or 18 years of age and therefore entitled to purchase alcoholic beverages. Upon delivery/collection of the order, the restaurant, courier or delivery partner may request identification if the order contains alcoholic products or other products with an age limit. If the customer cannot provide adequate identification or does not meet the minimum age requirements, the restaurant, courier or delivery partner may refuse to deliver the relevant products to the customer and charge them cancellation fees (including the order amount).

FWG is also entitled to exclude persons who do not comply with the obligations set out here during the ordering process from the online ordering service in future.

5. Vouchers

Vouchers can be ordered via the online service. Once the order has been successfully placed, the voucher will be sent to the customer either by post or, if selected, in electronic form by email for printing. Vouchers are valid for two years from the date of issue and can be redeemed for FWG services within this period.

Cancellations of voucher purchases on the respective website must be made by 3 p.m. on the respective working day (or, for purchases made after 3 p.m., by 3 p.m. on the following working day) by calling 044 510 50 00, otherwise the order shall be deemed to have been fulfilled in accordance with the contract. There is no entitlement to cash payment or residual payment of the outstanding voucher amount for vouchers that have already been sent, and there is no right of return.

6. Sushi cooking courses

Registration for sushi cooking courses is binding. If participation is cancelled less than 7 days before the start of the course, 50% of the course fees will be charged unless the course place can be filled by another participant. In the event of an unexcused absence or cancellation on the day of the course or after the restaurant has closed the day before, 100% of the course fees must be paid. The course management is entitled to cancel a course if there are insufficient participants or for other important reasons. In this case, the customer is entitled to a refund of the course fee.

7. Redeeming discounts and voucher codes

Discount promotions allow products to be purchased at lower prices. Voucher codes and other discount promotions have a limited validity, a minimum order value and other conditions, which are specified in the respective voucher code. Details can be found in the description and conditions of the individual voucher code. Voucher codes cannot be combined with other promotions. Only one voucher can be redeemed per purchase. FWG reserves the right to take legal action in the event of misuse of discount promotions or voucher codes, e.g. misuse of email addresses to impersonate other individuals. In particular, individuals may be excluded from ordering services in future.

8. Terms and conditions for debtors

The debtor invoice is due for payment within 30 days of the invoice date. In the event of non-payment, the customer shall automatically be in default and default interest in accordance with Art. 104 of the Swiss Code of Obligations shall be charged from that date. The following fees shall be charged additionally for debt collection management:

• Reminders: + CHF 20.00
• Debt collection: + CHF 100.00 (flat fee for internal costs) + all external debt collection costs

FWG reserves the right to transfer the contractual relationship or individual rights and obligations to third parties (e.g. to debt collection agencies) and to make the necessary data available in the process.

If the invoice is sent to a company and a tip has been specified in this form, the guest confirms that they are authorised to specify tips at the expense of the company in accordance with their internal company policy. If the company does not accept the tips, the guest confirms that they will transfer them privately within 30 days to the account specified on the invoice.

The same reminder management conditions apply to tips as to the customer invoice itself.

9. Data protection

The processing of the customer's personal data is governed by the privacy policy available online at www.miss-miu.ch.

10. Warranty and liability

FWG shall not be liable for the fulfilment of the contract in the event of force majeure, such as, in particular, failure of telephone lines or internet connections, official measures, power failure, etc. FWG shall also not be liable for unforeseeable failure of means of transport or other unforeseeable events. This shall also apply if the above events occur at a vicarious agent (e.g. delivery partner) of FWG. In such cases, FWG shall endeavour to contact the customer and remedy the relevant obstacles, if possible. If timely delivery is not possible for FWG for one of the aforementioned reasons, both parties shall be released from their performance obligations.

FWG uses recognised technical and organisational security measures to protect customer data. Nevertheless, complete security cannot be guaranteed when transmitting information via the Internet. FWG shall only be liable for damage caused by unauthorised access by third parties if it has acted with intent or gross negligence.

FWG restaurants use ingredients and additives in food and beverages that may cause allergies and intolerances. It is the customer's responsibility to find out about the respective ingredients and, in case of doubt, to contact the respective restaurant.

Complaints must be reported to FWG immediately after receipt of the order, but no later than 6 p.m. the following day, otherwise the order shall be deemed to have been fulfilled in accordance with the contract. If the complaint is justified and a defect is proven, FWG has the choice of either reducing the cost of the food and beverages purchased or issuing the customer with a free order voucher (of an appropriate value). Other warranty claims are excluded. Liability is assumed for direct damage if there is fault. Liability for indirect damage (so-called consequential damage) shall only apply in the event of intentional or grossly negligent behaviour.

11. Intellectual property rights

All rights to the content of the online services (in particular texts, images, logos, layouts and other data) are exclusively reserved for FWG or its contractual partners.

Any reproduction, distribution, transmission, modification or other use of the content for commercial purposes is prohibited without the prior written consent of FWG.

12. Applicable law and place of jurisdiction

All legal transactions are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention SR 0.221.211). In commercial legal transactions, Aarau is agreed as the place of jurisdiction.

Dübendorf, November 14th 2025

 

This text has been translated automatically. You can find our original terms and conditions here